Providing you with the best-possible recruitment experience is essential to us. Clients and Candidates choose Energize time and again, form enduring relationships with our Consultants, and enjoy a more effective hiring process thanks to our customer care strategy.
Energize tracks, gauges and analyses the satisfaction of all our customers with Bain & Company's renowned Net Promoter® system. Energize works in partnership with Feefo, the independent customer review platform, to measure our performance.
The subsidiary companies of The Energize Group are bound together by the following shared principles and objectives:
Our Vision is for a Group that facilitates explosive brand growth, employing 250 specialist consultants by 2024;
Our Purpose is for our global brands to offer world-class customer service, with employee development at the heart of everything we do.
Our Method
To generate our Net Promoter Score®, we ask one question:
‘How likely is it that you would recommend Energize to a friend or colleague?’
• Customers scoring a 9 and 10 are ‘Promoters‘; endorsing your business to others
• Scoring a 7 or 8 is bracketed as ‘Passive‘; a positive experience but not necessarily ‘loyal’ to your product
• ‘Detractors‘(0 – 6) may even speak negatively about your company with their peers
Co-Founders Gavin Jones and Craig Molloy were interviewed on the Recruitment and Employment Confederation podcast, discussing the benefits of a customer-led recruitment strategy
Co-Founders Gavin Jones and Craig Molloy were invited to address hundreds of delegates at the inaugural Recruiter Show to discuss the benefits of a customer-led recruitment strategy
“An elite group of ambassadors for the industry who set world-class standards to which all recruiters can aspire.”
Realising our Vision
The thoughts and opinions of all our Clients and Candidates are vital in our effort to create a company that always puts the needs of its customers first.
Our Purpose is for our global brands to offer world-class customer service, with employee development at the heart of everything we do
Since implementing this process, we have received thousands of reviews.
The feedback - including Candidates who did not necessarily accept a new role, and Clients whose opportunities remain vacant – has provided invaluable insights into the customer journey and our own service performance, helping drive improvements.
Below you can see all of our Net Promoter Scores® across the last 12 months.
Click the Feefo tab to read real-time customer feedback!
Leaders In Service Standards
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90
Recommended Energize
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57
Net Promoter® Score
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2963
Customer Reviews
